We provide a full refund if you constantly encounter the error that prevents normal use of our website, and we are not able to fix the error within an acceptable period of time or offer you a temporary solution.
Please note! Refund is only possible if upon the request of our support team you provide detailed information about the error, as follows: screenshots of error messages, log files, detailed description of your actions, file samples etc.
We reserve the right to dismiss refund claims:
- If a user claims the refund immediately after purchase;
- If a user informs us about the change of his decision regarding the purchase without giving any reason for it;